Making a claim

Making a claim

New ways to submit claims – it's simple

Online

You can submit your claims to MÉDIC Construction anytime, from anywhere, at your convenience, in your online services at sel.ccq.org or by downloading the mobile application.

By new healthcare professionals

Pharmacists and dentists can already submit claims on your behalf. Now, many other healthcare professionals will be also able to, online, and on your behalf.

N.B. It will always be possible to make a claim by mail, but this process takes much too long.

How to receive a reimbursement

You are at …  You must ...  You must pay ... 
A pharmacist 
or
a dentist
or
another healthcare professional1  registered with Provider Connect2
Present your MÉDIC Construction card so that your professional can submit a claim on your behalf and obtain immediate reimbursement  Only the part not reimbursable3  by your plan 
A healthcare professional1 not registered with Provider Connect2 

Make your claim for reimbursement (at most one year after the date of the expenses incurred):

  • In MÉDIC online3, accessible at sel.ccq.org, on your computer or cell phone (find the MÉDIC application)
  • By mail, by filling out the required forms and attaching your original receipts, keeping a copy for your files 

All of the expenses incurred

You will receive reimbursement by:

  • Direct deposit (if you haven’t already done so, register in the online services)
  • Cheque, sent by mail (foresee a delay) 
  1. Examples of other healthcare professionals: physiotherapist, massage therapist, acupuncturist.
  2. Provider Connect is a Web portal for healthcare providers that offers them direct payment and enables insureds to pay, immediately, only the part not covered by their plan.
  3. Keep your original receipts for 12 months following the date of claim for reimbursement, so that you can respond to any later request for verification by MÉDIC Construction.

How to use MÉDIC Construction online

3 easy steps

  • You must be registered for the CCQ’s online services and open sel.ccq.org.
  • Go to the “MÉDIC en ligne” section.
  • Use all the services offered: transmission of your claims, estimates, verification of your eligibility, search for recognized suppliers, etc.

Keep your original documentation (invoices, receipts, and other documents) for 12 months following the date of the claim for reimbursement.

Get reimbursement faster

To receive your reimbursements faster, register for direct deposit, at sel.ccq.org!
It’s fast, easy, and practical. 

  • Go to the online services at sel.ccq.org and open a session.
  • Choose the “Dépôt direct” section.
  • Give your banking information (written on your cheques or in your online bank account).

Frequently asked questions

  • Are my claims processed faster?

    Your claims may be processed faster if you:

    • Use your card with your healthcare providers for direct processing of your claims 
    • Submit your claims via MÉDIC Online
  • How can I be reimbursed more quickly?

    By submitting your claims directly via MÉDIC Online and using direct deposit.

    Now, you can register for direct deposit in three easy steps: 

    • Go to the online services at sel.ccq.org and open a session
    • Choose the “Dépôt direct” section
    • Type in your banking information (found on a cheque or in your online banking)

    It’s easy, secure, and you’ll avoid mail delays!

  • Can I find about my claim status?
    In the online services, you can consult the date of the claims received that we are currently processing.
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