Confidentiality assuredPersonal information sent to the CCQ is confidential, in compliance with the provisions of the Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information (CQLR, c. A-2.1). Only duly authorized individuals at the CCQ will have access to this information as part of their functions and solely for the purpose of processing your complaint or report.
I want to:
Report a noncompliant situation
Any situation that is not in compliance with Act R-20 or the collective agreements can be reported to us through one simple, confidential electronic form. Here are a few examples of situations that you can inform us of:
- Undeclared work
- Harassment, bullying or threats
- Irregularities in worker placement or referral practices
- Failure to hold an RBQ licence for an employer or competency certificate for a worker
To learn about the process involved in handling noncompliance reports.
To learn about the new measures protecting people who report a situation of intimidation or violence on a construction site.
Make a salary complaintMy employer owes me money or isn’t paying me according to the collective agreements in effect in the construction industry. My overtime hours are being banked or I am not being reimbursed for my travel expenses.
Get the form
Make a service complaint
If you are dissatisfied with our services or, in your view, your file has not been processed properly, you can send us a complaint online or by telephone at 1 866 736-6700.
You can also use our paper form.
To contact us by mail or send us supplementary documents, the address is:
Bureau des plaintes
Commission de la construction du Québec
8485, avenue Christophe-Colomb
Make a suggestion or comment about our services
Make a complaint to the Commission concerning a process of public call for tenders or notice of intention
Process of public call for tenders
The Commission offers a mechanism for processing complaints filed respecting a call for tenders, company status, or certification of goods underway. The Commission receives the complaints, analyzes them, follows up, and makes the recommendations required.
A company may file a complaint respecting a public call for tenders if the documents in this call for tenders or if a modification made to these documents:
- Set out conditions that do not ensure honest and fair treatment of tenderers
- Do not allow tenderers to compete although they are qualified to meet the stated procurement requirements
- Are otherwise not compliant with the statutes and regulations respecting public contracts
Process of notice of intention
A company may also file a complaint with the Autorité des marchés publics (AMP) respecting a contract entered into by mutual agreement if, after publication of a notice of intention in the electronic tendering system (ETS):
- It disagrees with the decision
- It wishes to report a noncompliant situation
Before filing a complaint
Before filing a complaint, consider contacting the person responsible named in the call for tenders documents or in the ETS in order to obtain further details respecting the call for tenders or notice of intention. This person may be able to answer your questions, comments, or requests for details so that you can obtain further information, make a request for change or deferment, or share your observations.
Filing a complaint
The purpose of filing a complaint is to report a noncompliant situation respecting a public call for tenders or notice of intention.
A complaint process may be interrupted. The withdrawal of a complaint must be made before the deadline for receipt of complaints.
Who may undertake a complaint process?
Only legal persons interested in participating in the bidding or awarding process with the intention of executing the contract and with the capacity to do so may make a complaint.
Legal persons must be:
- An enterprise
- A group of enterprises
- Or their representative
According to the Act Respecting Contracting by Public Bodies, an “enterprise” means a legal person established for a private interest, a general, limited, or undeclared partnership, or a natural person who operates a sole proprietorship.
How to file a complaint
To file a complaint concerning the public call for tenders process, you must:
- Fill out the Complaint Form Filed with a Public Body from the Autorité des marchés publics (AMP)
- When you have filled out, send the form by email to the following addresses:
Your complaint must be filed during the period for filing complaints mentioned in the call for tenders document on the ETS.
To file a complaint concerning the notice of intention process, you must refer to the Autorité des marchés publics.
Deadlines with respect to processing complaints
When you file a complaint, the Commission agrees to:
- Respond to your complaint within three days before the deadline for receiving filings, to all complainants at the same time.
- Make the corrective measures necessary by writing an addendum, if applicable.
To find out more about processing deadlines for your complaint and your rights in this process, consult the procédure portant sur la réception et l’examen des plaintes prévue à l’article 21.0.3 de la Loi sur les contrats des organismes publics (LCOP) (available in French only).
If you disagree with the decision made by the Commission, you have the right to file a complaint with the Autorité des marchés publics within three days following receipt of the decision.