Frequently asked questions
I’ve heard about the MÉDIC Construction application. How do I install it on my phone?
To install it, you have to have an Apple or Android phone. To download the application from the App Store or Google Play, search for “MÉDIC Construction” from the application site on your device:
- Apple users: Download the application from Apple’s App Store
- Android users: Download the application from Google Play
Once it’s installed, you can connect with the same user ID and password as you use in your online services. Not registered yet? Go to sel.ccq.org to register.
My application is in French. How can I change the language?
What are the language options offered for the MÉDIC Construction mobile app? By default, the application downloads in French or English, depending on the language programmed into your cellphone or tablet.
In the mobile application, to change languages, simply change the language parameter in your device.
Can the application be used by anyone with a mobile device?
Yes, as long as the person is insured by MÉDIC Construction and registered for the online services.
Your account in the online services must be in the “employee” category. If you haven’t accessed the online services for more than 12 months, your account may be temporarily deactivated. In this case, you must first authenticate yourself on the website sel.ccq.org to reactivate your account.
How can I remove or delete the MÉDIC Construction mobile app?
Go to “Settings” then “Applications” and “Application Manager.” Find and select the MÉDIC Construction app, then select “Uninstall.” The app will be automatically deleted from your device. Your data will not be lost.
Select and press on the MÉDIC Construction icon on your screen. The icon will be activated and will jiggle, and then an “x” will be displayed in the upper right-hand corner of the icon. Press on the “x” and the app will be automatically deleted from your device. Your data will not be lost.
Why is the app asking me to authorize access to my location data?Your location is used for the “Find a supplier” function that will display results near your location.
Is it possible to put Touch ID or Face ID identification on the Apple device?Yes, it is possible. Go to Settings and activate the function, if it is offered with your model of cellphone.
I have a BlackBerry. Can I use the mobile application?No. The mobile application is exclusive to the Apple and Android systems.