Contact Us
Contact Us
Contact Us

The offices of the Commission de la construction du Québec will be closed for the holiday break, starting on December 20, 2024, at 4:30 pm.

Our offices will open again on January 6, 2025.

However, if you haven’t already done so, you can subscribe to our online services and have access to a large number of services at any time.

We wish you happy holidays! 

Regional offices and telephone numbers 

Call centres

Main line: 1 888 842-8282
Dedicated line for employers: 1 877 973-5383 

Office hours
Monday to Friday: 
8:30 a.m. to 4:30 p.m.

Regional offices

  • Abitibi-Témiscamingue
  • Bas-Saint-Laurent—Gaspésie
  • Côte-Nord
  • Estrie
  • Mauricie-Bois-Francs
  • Montréal
  • Outaouais
  • Québec
  • Saguenay—Lac-Saint-Jean
  • SIÈGE SOCIAL

450, 3e Avenue, bureau 205
Val-d’Or (Québec) J9P 1S2
Fax : 819 825-2192

See it on the map

Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday Closed
13 h – 16 h 30
Wednesday Closed Closed
Thursday Closed 13 h – 16 h 30
Friday Closed
13 h – 16 h 30

188, rue des Gouverneurs
Rimouski (Québec)  G5L 8G1
Fax : 418 725-3182

See it on the map

Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday Closed
13 h – 16 h 30
Wednesday Closed Closed
Thursday Closed 13 h – 16 h 30
Friday Closed
13 h – 16 h 30

598, boul. Laure, bureau 112
Sept-îles (Québec)  G4R 1X7
Fax : 418 962-7321

See it on the map

Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday Closed
13 h – 16 h 30
Wednesday Closed Closed
Thursday Closed 13 h – 16 h 30
Friday Closed
13 h – 16 h 30

2700, rue Galt Ouest
Sherbrooke (Québec)  J1K 2V8
Fax : 819 565-5023

See it on the map

Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday 8 h 30 – 12 h
13 h – 16 h 30
Wednesday 10 h – 12 h 13 h – 16 h 30
Thursday 8 h 30 – 12 h 13 h – 16 h 30
Friday 8 h 30 – 12 h
13 h – 16 h 30

IMPORTANT
The Mauricie–Bois-Francs regional office of the Commission de la construction du Québec (CCQ) is now located at a new address. Please ensure that you come to the address below on your next visit. 

225, rue des Forges, Suite 100
Trois-Rivières (Québec)  G9A 2G7
Fax : 819 693-5625 

See it on the map

Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday 8 h 30 – 12 h
13 h – 16 h 30
Wednesday 10 h – 12 h 13 h – 16 h 30
Thursday 8 h 30 – 12 h 13 h – 16 h 30
Friday 8 h 30 – 12 h
13 h – 16 h 30

Parking spaces reserved for CCQ clients are available free of charge at 1500, rue Badeaux, on the 2nd floor (parking lots : 222, 223 and 224).

They are only available on weekdays, between 8:15 am and 4:45 pm. They cannot be used for examination sessions or for employer information sessions in order to allow the greatest number of clients to benefit from them throughout the day.

To benefit from free admission, present your parking ticket at the CCQ's customer service counter so that an attendant can affix a sticker attesting to your visit to the regional office.

The CCQ does not guarantee the availability of spaces and is not responsible for the parking fees of its customers.

1201, boul. Crémazie Est
Montréal (Québec)  H2M 0A6
Fax :1 833 341-6931

See it on the map

Office hours
Monday 8 h 30 – 16 h 30
Tuesday 8 h 30 – 16 h 30
Wednesday 10 h – 16 h 30
Thursday 8 h 30 – 16 h 30
Friday 8 h 30 – 16 h 30

225, Montée Paiement 
Gatineau (Québec)  J8P 6M7 
Fax : 819 243-6018

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Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday 8 h 30 – 12 h
13 h – 16 h 30
Wednesday 10 h – 12 h 13 h – 16 h 30
Thursday 8 h 30 – 12 h 13 h – 16 h 30
Friday 8 h 30 – 12 h
13 h – 16 h 30

700, boul. Lebourgneuf
Québec (Québec)  G2J 1E2 
Fax :1 833 341-6931

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Office hours
Monday 8 h 30 – 16 h 30
Tuesday 8 h 30 – 16 h 30
Wednesday 10 h – 16 h 30
Thursday 8 h 30 – 16 h 30
Friday 8 h 30 – 16 h 30

1299, rue des Champs-Élysées 
Saguenay (Québec)  G7H 6P3 
Fax : 418 698-4715

See it on the map

Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday 8 h 30 – 12 h
13 h – 16 h 30
Wednesday 10 h – 12 h 13 h – 16 h 30
Thursday 8 h 30 – 12 h 13 h – 16 h 30
Friday 8 h 30 – 12 h
13 h – 16 h 30

8485, av. Christophe-Colomb
Montréal (Québec)  H2M 0A7

See it on the map

Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday 8 h 30 – 12 h
13 h – 16 h 30
Wednesday 8 h 30 – 12 h 13 h – 16 h 30
Thursday 8 h 30 – 12 h 13 h – 16 h 30
Friday 8 h 30 – 12 h
13 h – 16 h 30

Ask your questions to Customer Services online

If you have a login and password (PIN) for the online services, identify yourself and click on “Contact us” in the upper right-hand corner. 

If you don’t have a PIN, use our form (but note that if your question is about something in your confidential file, we won’t be able to answer it).

Report a situation or make a complaint

Confidentiality assured

Personal information sent to the CCQ is confidential, in compliance with the provisions of the Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information (CQLR, c. A-2.1). Only duly authorized individuals at the CCQ will have access to this information as part of their functions and solely for the purpose of processing your complaint or report. 

I want to: 

  • Report a non-compliant situation

    Any situation that does not comply with Act R-20 or the collective agreements can be reported to us by completing the electronic form. You can also make a report by phone at 514 593-3132, or toll-free at 1 800 424-3512. All reports received are treated confidentially.

    Here are some examples of situations that you can report to the CCQ:

    • Undeclared work
    • Harassment, intimidation, or threats
    • Irregular job placement or referral
    • Absence of RBQ licence for an employer or competency certificate for a worker
    • Solicitation or advertising related to the union vote done with the goal of getting a worker to join outside of the raiding period

    Find out more about non-compliance reports and how they are processed

  • Make a salary complaint
    My employer owes me money or isn’t paying me according to the collective agreements in effect in the construction industry. My overtime hours are being banked or I am not being reimbursed for my travel expenses.

    Get the form
  • Make a service complaint

    IMPORTANT
    The offices of the Commission de la construction du Québec will be closed for the holiday break, starting on December 20, 2024, at 4:30 pm.

    You can still submit the electronic form. Our offices will open again on January 6, 2025.

    If you are dissatisfied with our services or, in your view, your file has not been processed properly, you can send us a complaint online or by telephone at 1 866 736-6700.

    Complete the electronic form.

    You can also use our paper form.

    To contact us by mail or send us supplementary documents, the address is:

    Bureau des plaintes
    Commission de la construction du Québec
    8485, avenue Christophe-Colomb
    Montréal (Québec) 
    H2M 0A7

     

  • Make a suggestion or comment about our services
  • Make a complaint to the CCQ concerning a process of public call for tenders or notice of intention

    Process of public call for tenders

    The CCQ offers a mechanism for processing complaints filed respecting a call for tenders, company status, or certification of goods underway. The CCQ receives the complaints, analyzes them, follows up, and makes the recommendations required.

    A company may file a complaint respecting a public call for tenders if the documents in this call for tenders or if a modification made to these documents:

    • Set out conditions that do not ensure honest and fair treatment of tenderers
    • Do not allow tenderers to compete although they are qualified to meet the stated procurement requirements
    • Are otherwise not compliant with the statutes and regulations respecting public contracts

    Process of notice of intention

    A company may also file a complaint with the Autorité des marchés publics (AMP) respecting a contract entered into by mutual agreement if, after publication of a notice of intention in the electronic tendering system (ETS):

    • It disagrees with the decision
    • It wishes to report a noncompliant situation

    Before filing a complaint

    Before filing a complaint, consider contacting the person responsible named in the call for tenders documents or in the ETS in order to obtain further details respecting the call for tenders or notice of intention. This person may be able to answer your questions, comments, or requests for details so that you can obtain further information, make a request for change or deferment, or share your observations.

    Filing a complaint

    The purpose of filing a complaint is to report a noncompliant situation respecting a public call for tenders or notice of intention.

    A complaint process may be interrupted. The withdrawal of a complaint must be made before the deadline for receipt of complaints.

    Who may undertake a complaint process?

    Only legal persons interested in participating in the bidding or awarding process with the intention of executing the contract and with the capacity to do so may make a complaint.

    Legal persons must be:

    • An enterprise
    • A group of enterprises
    • Or their representative

    According to the Act Respecting Contracting by Public Bodies, an “enterprise” means a legal person established for a private interest, a general, limited, or undeclared partnership, or a natural person who operates a sole proprietorship.

    How to file a complaint

    To file a complaint concerning the public call for tenders process, you must:

    1. Fill out the Complaint Form Filed with a Public Body from the Autorité des marchés publics (AMP)
    2. When you have filled out, send the form by email to the following addresses:

    Your complaint must be filed during the period for filing complaints mentioned in the call for tenders document on the ETS.

    To file a complaint concerning the notice of intention process, you must refer to the Autorité des marchés publics.

    Deadlines with respect to processing complaints

    When you file a complaint, the CCQ agrees to:

    • Respond to your complaint not later than three days before the tender closing date, to all complainants at the same time.
    • Make the corrective measures necessary by writing an addendum, if applicable.

    To find out more about processing deadlines for your complaint and your rights in this process, consult the procédure portant sur la réception et l’examen des plaintes prévue à l’article 21.0.3 de la Loi sur les contrats des organismes publics (LCOP) (available in French only).

    If you disagree with the decision made by the CCQ, you have the right to file a complaint with the Autorité des marchés publics within three days following receipt of the decision.

  • Know your rights (discrimination, intimidation, harassement, violence and unhealthy work environment)

    The law protects you

    You shouldn't feel harassed, isolated, humiliated, or threatened on the job. You have the right to a healthy workplace without violence, harassment, or discrimination.

    I am experiencing a difficult situation :

    Info-resources Discrimination, Intimidation, Harassment

    This confidential service is for victims of or witnesses to discrimination, intimidation, harassment, violence, and other situations involving an unhealthy work environment. 

    The service provide information on possible recourses and provides direction to recourses according to the needed. 

    Info-resources Discrimination, Intimidation, Harassment
    Confidential service
    1 833 333-8003
    [email protected]

To learn more