Measures instituted due to the Canada Post service interruption

Measures instituted due to the Canada Post service interruption

Most recent update: December 13, 2024

Due to the labour conflict at Canada Post, some current activities at the Commission de la construction du Québec (CCQ) will see delays.

The CCQ wants to reassure its clientele: it is taking the measures required to send and receive the necessary documents for services that are a high priority. 

During the postal service interruption, you can use Alternative means to enable you to fulfil your obligations to the CCQ. These may include, for example, transmitting payments or documents. 

Due to the current high demand in the market, our private courier service is being forced to significantly reduce the number of shipments it can deliver each day.

As a consequence, vacation cheques and incentive measure cheques following a training course will be distributed at the regional offices of the Commission de la construction du Québec until further notice. Delivery of these cheques by private courier will therefore be interrupted.

Read the news item on the web to find out all the details.

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Updated December 13 at 12 p.m.
Despite the federal government's announcement on December 13, 2024, the new distribution methods mentioned below remain in place until further notice.
Consult the “Measures instituted due to the Canada Post service interruption” section regularly to follow the situation as it evolves.
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Exceptional measures for maintaining high-priority services

  • Measures for workers

    Here are the measures that apply to workers:

    High-priority service Exceptional measure instituted
    Vacation cheques

    All vacation cheques were mailed out on November 13. 

    What should I do if I haven’t received my cheque?

    If you have not received your vacation cheque, the CCQ can issue a new one. Find out what to do.

    Please note that requests received after December 15 will be processed after the holiday vacation, starting on January 6, 2025. A maximum waiting period of 15 working days for processing must be expected.

    IMPORTANT: When you request reissuance of a vacation cheque, the cheque initially sent by Canada Post will be automatically voided. Therefore, you must not cash this cheque if the labour conflict at Canada post is settled and you receive it. Note that your financial institution may charge a fee if you try to cash the voided cheque.

    Distribution of vacation cheques at the regional offices

    Because of restrictions to the number of deliveries by our private courier service, the delivery of reissued vacation cheques is interrupted until further notice. 

    If you requested a reissuance by December 15, 2024, you will receive an email giving the distribution schedule and the location where you can pick up your cheque. You must wait until you receive this email before going to a regional office. 

    Only you or a person you have designated by can go to pick up your cheque. You must designate a person by filling out the Formulaire de procuration available on our website. This form, duly filled out, must be handed in when the cheque is picked up.

    To pick up the cheque, two valid pieces of identification must be presented, one of which bears a photograph (Medicare card, driver’s licence, etc.). 

    Note: If you register for the direct deposit service you will receive your next vacation indemnity payment directly into your account. However, it is impossible to change the payment method for the payment of November 2024. 

    Salary insurance benefit cheques
    		 Payments for January 2025: The cheques will gradually be sent to the clientele by private courier until early January 2025.
    Monthly pension cheques Payments for January 2025: The cheques will gradually be sent to the clientele by private courier until early January 2025.
    Insurance claim reimbursement cheques 
    		 Depending on how the situation develops, the CCQ will plan to establish additional measures for sending out these cheques.
    Incentive measures cheques following a training course

    Because of restrictions to the number of deliveries by our private courier service, the delivery of incentive measures cheques following a training course is interrupted until further notice. 

    For the training periods that took place between November 9 and December 13, 2024, everyone whose cheque will be distributed at a regional office will receive an email giving the distribution schedule and the location where they can pick up their cheque. You must wait until you receive this email before going to a regional office. 

    Only you or a person you have designated can go to pick up your cheque. You must designate a person by filling out the Formulaire de procuration available on our website. This form, duly filled out, must be handed in when you pick up your cheque.

    To pick up the cheque, you will have to present two valid pieces of identification, one of which bears a photograph (Medicare card, driver’s licence, etc.). 
    Competency certificate

    To apply for your competency certificate, use an alternative means to send the required documents to the CCQ. 

    Your competency certificate is valid and allows you to work once you fulfil the issuance conditions, even if the paper document is not yet in your possession. The CCQ will therefore wait until postal service resumes to send the paper copy of your issued or renewed competency certificate. 

    You can confirm the validity of your competency certificate in the online services.
    MÉDIC cards

    The next scheduled mailing of MÉDIC cards is in December. The situation concerning this mailing will be re-evaluated depending on how the labour conflict at Canada Post develops. 

    At all times, you can consult the MÉDIC Construction section in the online services.
    Admission to a qualification examination or apprenticeship classification

    The required form must be sent: 

    For applications that have relatively few pages, you can also send them to us:

    You can obtain your exam results through the online services. 
    Change of address

    For a change of address of domicile without change of region or for a change of mailing address, please go directly to the online services or fill out the form available online and send it by fax to the fax number given on the form. 

    For a change of address of domicile with change of region, use an alternative means  to send your proof of residence. 

    Notice to attend upgrading activities 
    		 Workers may verify the status of their registration in the online services. For any questions, please contact the Info-perfectionnement line, at 1 888 902-2222.

    Eligibility for apprenticeship grants:

    • Apprenticeship Completion Grant (ACG)
    • Apprenticeship Incentive Grant (AIG)

     

    		 These letters will be sent to the clientele by private messenger service during the Canada Post service interruption. 
    Documents related to the division of family assets following a divorce or separation These documents will be sent to the clientele by private messenger service during the Canada Post interruption of service.
    Documents related to an application for retirement or a termination of membership These documents will be sent to the clientele by private messenger service during the Canada Post interruption of service.
    Lump-sum benefit cheques payable from the pension plan (divorce, termination of membership, death, etc.) These cheques will be sent to the clientele by private messenger service during the Canada post interruption of service. 
  • Measures for employers

    Here are the measures that apply to employers:

    High-priority service Exceptional measure instituted
    Monthly report

    Monthly reports must be sent:

    To pay your monthly report, use one of the following means:

    • Through your financial institution:
       
      • Payment services by Internet or telephone, at the counter, or at the ATM are offered by the different financial institutions 
    • By preauthorized debit, if you send your monthly report electronically or if you are subscribed to the monthly report by telephone service:
       
      • Fill out the form and send it to us by email, through the online services. Don’t forget to attach a specimen cheque
    • By cheque:
       
      • Send it by messenger service (UPS, Purolator, FedEx, etc.), to one of the CCQ’S regional offices 
    • In person, at one of our regional offices
    Registration as an employer and changes to the file 

    The required forms must be sent:
  • Step to take to request reissuance of your vacation cheque

    If you have not received your vacation cheque, the CCQ can issue a new one.

    You do NOT have to call us or go to one of our offices. You simply have to send your request via the “Contactez-nous” form.

    Important: Make sure to identify yourself as a “salarié(e) ou retraité(e).” Then go to the “Question/commentaire” section of the form and select the subject “Chèque de congés payés.” Finally, specify that you want your cheque to be reissued in the field “Question ou commentaire.”

    Please note that requests received after December 15 will be processed after the holiday vacation, starting on January 6, 2025. A maximum waiting period of 15 working days for processing must be expected.

    IMPORTANT: When you request reissuance of a vacation cheque, the cheque initially sent by Canada Post will be automatically voided. Therefore, you must not cash this cheque if the labour conflict at Canada post is settled and you receive it. Note that your financial institution may charge a fee if you try to cash the voided cheque.

Alternative means

Here are the alternative means for sending information or documents during the Canada Post service disruption:

The CCQ is assessing the situation from day to day and may institute new measures. To stay informed, please visit our website regularly.

Visit the online services

The CCQ invites you to consult your file in the online services, at sel.ccq.org. 

Online services for workers:

  • Making a payment related to a notice of insurability 
  • Filling out or changing your Professional Profile (worker referral)
  • Registering and/or modifying an authorization
  • Viewing your reimbursement claims
  • Registering for an upgrading course
  • Making a change of mailing address
  • Confirm the validity of your competency certificate
  • Consulting your apprenticeship record book

Online services for employers:

  • Sending a monthly report 
  • Carnet référence construction
  • Updating the company’s or accountant’s mailing address
  • Making a notice of hiring or termination
  • Requesting a situation letter

Your situation is unusual or your request is urgent?

If your file requires special processing or you have an urgent request to make, please contact our Customer Service.