COVID-19

COVID-19

As of May 11, 2020, all sectors of the construction industry are authorized to resume activity in all regions of Québec.

Workers and employers have a role to play in restarting the economy under optimal conditions, ensuring everyone’s health, safety, and wellbeing.

To ensure a safe resumption of work, directives and preventive measures must be applied and followed to the letter. The Commission des normes, de l’équité, de la santé et de la sécurité du travail (CNESST) has published a guide for this purpose: Guide COVID-19 – Chantiers de construction.  

For all the details on the resumption of activity on construction sites, visit the page Reopening of construction during the COVID-19 pandemic on the Gouvernement du Québec website.
  • Resumption of activities
  • Regional office service counters
  • Questions and answers

Starting May 11!

All of the CCQ’s activities will resume. There are a few details to consider for certain services:

  • Notice of insurability

    You have until June 1, 2020, to make your payment via the online services or your financial institution.
  • Qualification examinations

    Everyone who was registered for an exam for which the session was suspended as of March 16, 2020 or who doesn’t have a session date yet will receive by mail a notice to appear in the coming weeks
  • Upgrading activities

    Upgrading activities on the training schedule between March 13, 2020 and June 30, 2020 are cancelled.
  • Cours de connaissance générale de l’industrie de la construction (CCGIC)

    The random draw for the first registration period of the CCGIC took place as planned. The second registration period (extraordinary period) will begin on May 25.
  • Online monthly report 

    The April 2020 monthly report, covering the period from March 29 to April 25, must be transmitted and the related fee must be paid by May 15. If there was no activity during this period, a monthly report without activity must be transmitted and the related fee of $15.75 must be paid before May 15.

Please note that waiting times may be longer than usual.

To reduce your waiting time and to help us serve you better, we ask that you use the following ways to contact us:

  • The CCQ’s online services. Use the “Pour nous joindre” option or “Aide” to transmit your documents or ask your questions about your file. Please register for the online services, if you haven’t already done so.
  • The “Contactez-nous” form on the website is for general questions. Important: no question specific to your file can be answered by using this form.
  • MÉDIC en ligne to make your insurance claims.
  • Mail (the CCQ’s address may vary and is indicated on the different documents).

All offices are open on the normal schedule

To help us serve you better and to comply with the Santé publique sanitary directives, avoid going to our regional offices. Use the following ways to contact us:

  • The CCQ’s online services. Use the “Pour nous joindre” option or “Aide” to transmit your documents or ask your questions about your file. Please register for the online services, if you haven’t already done so. 
  • The “Contactez-nous” form on the website is for general questions. Important: no question specific to your file can be answered by using this form. 
  • MÉDIC en ligne to make your insurance claims.
  • Mail (the CCQ’s address may vary and is indicated on the different documents).

Temporary procedure for access to the waiting rooms in the regional offices: 

To comply with the sanitary measures recommended by Santé publique, please be aware of the following information before going:

  • A limited number of clients will be allowed in the waiting room.
  • When it’s your turn, a security agent will give you the instructions to follow and allow you into the room. 
  • No visitors with flu-like symptoms will be allowed into the room. 
  • No companions will be allowed into the room. 
  • A two-metre distance between all visitors must be respected.
  • Washing of hands will be obligatory. A hand-washing station will be available to you.
  • The computers for public use and the phones usually available to the clientele are out of service.


If you simply want to hand in documents: 

  • Deposit them in the mailbox provided for this purpose on site. Your request will be processed in the usual time. 
  • No cash payments are allowed in the deposit box. 
  • Make sure that your request is complete and signed. 
  • Plan to have an envelope so you can deposit your documents safely.

Social benefits

Qualification and access to the industry

Application of Act R-20

Training and upgrading

 

Social benefits 

Can the CCQ change the dates of or cancel the construction holidays?

No, the CCQ cannot on its own change the dates of or cancel the construction holidays. In fact, the parameters for the holidays are established in the four construction industry collective agreements. 

What happens to our MÉDIC insurance plans if we are not able to accumulate enough hours during the reference period?

For the next insurance period, from July 1 to December 31, 2020, the reference period (accumulation of hours) is from September 1, 2019, to February 29, 2020. Because the closing of businesses required by the government began after the end of this period, there will be no impact on insurance coverage during this period. 

However, for the following period, with insurance coverage from January 1 to June 30, 2021, the reference period (accumulation of hours) will be from March 1 to August 29, 2020. The closure of non-essential construction sites for the period of March 25th to May 10th 2020 may well have some impacts, but unfortunately it is difficult to assess what they may be at this stage.

What is happening with the timeline for processing my MÉDIC reimbursement claim? I’ve been waiting for several weeks.

It is true that delays are higher than usual, due to the major transition period following the deployment of MÉDIC Construction en ligne. Although we instituted a plan to minimize the impact on MÉDIC insureds, major delays are inevitable. We assure you that all claims will be processed. We are sorry for the inconvenience.

Is it true that claims sent by mail are not currently being processed?

On the contrary, as the situation has evolved since the pandemic began, the CCQ can now process requests received by mail. However, major delays are to be expected.
To accelerate the process, submit your insurance claims for the MÉDIC Construction plan via MÉDIC en ligne, at sel.ccq.org or through the MÉDIC Construction mobile application.

Do workers have the right to salary insurance and hour credits for the confinement period if they are not disabled?

No, they do not have this right. Salary insurance can be used only by employees with a total disability covered by the MÉDIC Construction insurance plan. 

If a worker is in one of the situations listed below, here is what he or she must do:

Situation Coverage What the worker must do
Confinement during the pandemic (closure of construction sites) No benefits or hour credits are granted, as per the regulation.
Vulnerable person (immune deficiency, lung disease, etc.) who must remain in isolation as a preventive measure
Period of isolation without diagnosis of COVID-19 (for example, waiting for the result of a test that is negative)
Voluntary quarantine, without medical diagnosis
Person who has contracted COVID-19, diagnosed by a physician or a nurse

The employee has the right to hour credits only, as he or she is indemnified by:

  • The Canada Emergency Benefit (CEB) 

    OR
  • Employment Insurance sickness benefits

    OR
  • The Commission des normes, de l'équité, de la santé et de la sécurité du travail (CNESST)

Employees who are indemnified by the CEB or Employment Insurance sickness benefits must:

  • Fill out form 11, Application for short-term salary insurance and hour credits, and send it to the CCQ. A doctor’s note filled out by the attending physician or the nurse confirming the diagnosis, the date when the illness began, and the date of recovery may replace the declaration of the attending physician.

Employees indemnified by the CNESST must:

  • Fill out form 15, Application for hour credits, and send it to the CCQ. Once the insured’s declaration is filled out, an authorized agent of the CNESST must fill out the declaration by the CNESST.

A worker sent an application for salary insurance. Will it be processed?

Yes, the new application for salary insurance will be processed. 

If an employee wants to submit a new application for salary insurance and hour credits, does he or she have to make a claim for Employment Insurance sickness benefits?

Yes, he or she must also make a claim for Employment Insurance sickness benefits in order to make a new application for salary insurance and hour credits. Depending on the situation, the claim may automatically be transferred into the Canada Emergency Benefit (CEB). 

When the Employment Insurance claim (or CEB) is processed, the employee must access his or her My Service Canada Account and print: 

  • My latest claim
  • My payments

The worker must use form 11, Application for short-term salary insurance and hour credits, and also attach to his or her application the forms Declaration of the Insured and Declaration of the Attending Physician, duly filled out.

As indicated in the Application for short-term salary insurance and hour credits (form 11), a worker made a claim for Employment Insurance sickness benefits. However, that worker received the Canada Emergency Benefit (CEB). What should the worker do?

If the employee has received the CEB through Service Canada and the Employment Insurance plan, he or she must access his or her My Service Canada Account so that the following supporting documents can be attached to his or her salary insurance application:

  • My latest claim
  • My payments

If the employee received the CEB through the Canada Revenue Agency (CRA), he or she must access his or her My Service Canada Account in order to attach the following supporting documents to the salary insurance application:

  • The CEB payment documents 

The worker must use form 11, Application for short-term salary insurance and hour credits, and also attach to his or her application the forms Declaration of the Insured and Declaration of the Attending Physician, duly filled out.

A physician cannot fill out the declaration of the attending physician because of the pandemic. What should the employee do under these circumstances?

The Declaration of the Attending Physician is required for making an application for short-term salary insurance. If it is impossible to have a physician fill out the form because of the pandemic, a doctor’s note giving the diagnosis, treatment, and period absent from work may be submitted. However, if the information is insufficient to process the application, the employee will be contacted by the Disability Insurance Section, as the form filled out by the employee’s physician is essential and will be required.

A worker has sent a request for hour credits. Will it be processed?

Yes, a new request for hour credits will be processed. However, if it is a follow-up on an existing request for hour credits, the service will gradually resume work in the coming weeks. Longer waiting times than usual are to be expected.

 

Qualification and access to the industry

What happens now that qualification examination sessions are cancelled?

Qualification examinations have been suspended since March 16, 2020, and will remain suspended until further notice. The CCQ will contact all workers already registered to take or retake an exam to offer them a new date. A large number of special exam sessions will be organized, and the clients already registered will be prioritized. Those who pass their exam will have their wage rate changed at that time.  

Does the CCQ plan to extend the maximum three-month period for employers who must declare 150 hours for workers who are unable to complete their job guarantee due to the closing of sites between March 25, 2020 and May 10, 2020?

Files for which the deadline falls between March 31, 2020 and May 31, 2020 will be analyzed. A decision will be made for each individual file, ensuring that the workers are not penalized.

Is the deadline for workers to complete a request for a competency certificate following a registration due to labour shortage extended due to the closure of the CCQ’s offices between March 16, 2020 and May 10, 2020?

All requests for a competency certificate following the opening of a labour pool will be honoured, if the reservation by the employer (or the association) was made after February 1, 2020. Remember that all workers must have completed the ASP Construction course before working on a construction site.

Does the CCQ plan to extend the period for providing proof of passing academic or functional prerequisites required to obtain an apprentice competency certificate?

The CCQ is aware that it is difficult to provide these proof given the temporary closure of schools and vocational training centres.

As a consequence, workers whose current exemption expires between March 31, 2020 and October 31, 2020 and who are unable to provide proof of passing academic prerequisites will receive a new exemption with the same duration and the same conditions. They must provide the documents before the expiration of this new exemption in order to obtain an apprentice competency certificate.

 

Application of Act R-20 

What are the CCQ’s powers under the ministerial order aimed at application of the measures set out in the Guide COVID-19 – Chantier de construction published by the CNESST?

The CCQ continues to exercise the powers conferred upon it under Act R-20. During the resumption of activity, authorized work must comply with the usual requirements under all the regulations. In addition, under the ministerial order of April 22, 2020, the CCQ is mandated to verify the application of certain aspects of the Guide COVID-19 – Chantier de construction published by the

Commission des normes, de l'équité, de la santé et de la sécurité du travail. 

In short, the CCQ is authorized to verify: 

that workers have access to:

  1. A toilet
    • Water for hand washing and soap or alcohol-based gel (60% or more)
    • On all construction sites with 25 or more workers, that the workers have access to
  2. Flush toilets
    • A sink with running water in proximity to each toilet
    • A hand dryer, a roll paper towel dispenser, or paper towels
    • A basket available for disposal of towels after use (if applicable)
    • A sign indicating if the water is not for drinking

What happens if the CCQ observes deficiencies with regard to application of the Guide COVID-19 – Chantier de construction published by the CNESST?

If the CCQ observes a deficiency or noncompliance in application of certain of the measures included in the Guide COVID-19 – Chantier de construction published by the Commission des normes, de l'équité, de la santé et de la sécurité du travail (see preceding question for the list of these measures), it must notify all people responsible on the site or all people able to make the necessary correction so that the measure is complied with. If no correction is made, it:

  • Gives notice of this deficiency to one of the people responsible for applying these measures on the construction site
  • Informs the CNESST, which may intervene pursuant to its powers set out in the Act Respecting Occupational Health and Safety

Training and upgrading

What happens to workers who were taking an upgrading activity on March 13, when the activity was cancelled, and they were not able to complete it?

When the vocational training centres reopen, trainers will be assigned to assess the students’ performance according to the proportion of the training completed and the evaluations already made. No workers will receive a failing mark; there will be only passes or withdrawals. Before the Répertoire des activités de perfectionnement 2020-2021 is published, workers who have passed their courses that were cancelled partway through will have a “success” mark recorded in their training profile, which can be consulted through the online services.

Do workers who were not able to complete their training that was cancelled on March 13 and did not receive a “success” mark have to register again when the Répertoire des activités de perfectionnement 2020-2021 is published? If yes, will the hours already completed be credited in the new course?

Participation in an upgrading activity is always the worker’s choice. However, workers who wish to complete a course that was cancelled when the list of courses for 2020–21 comes out will have to register again when the next Répertoire des activités de perfectionnement is published. For logistical reasons, it will be impossible to credit hours already taken; the course will have to be retaken in its entirety.

What happens to the competency certificate of a worker who has a training obligation (article 7), if all training courses have been cancelled?

For workers whose competency certificate expires between March 2020 and October 1, 2020, the validity of their competency certificate will be extended by 12 months from its expiration date. They will receive a new competency certificate on condition that they have worked at least one hour declared to the CCQ in the preceding 14 months.

Since upgrading activities were cancelled on March 13, can a worker registered for a training course requiring travel or lodging take advantage of the incentives for expenses incurred after that date?

All expenses incurred in relation to an upgrading activity that was planned for the weekend of March 14 and 15 will be reimbursed. The workers concerned must send supporting documents regarding their financial engagements to feuille.presences@ccq.org

Will the usual deadlines for paying financial incentives be respected for workers who completed an upgrading activity before courses were cancelled?

Unfortunately, due to a number of factors necessary for issuing cheques linked to the financial incentives, the usual payment deadlines could not be complied with. The CCQ is making every effort possible to regularize the situation as quickly as possible. 

Is the registration process for the Cours général de l’industrie de la construction (CCGIC) affected?

The random draw for the first registration period of the CCGIC has taken place and candidates were contacted about the results took place in early May. Calls will be made to inform the workers selected, and official letters will be sent to candidates at the beginning of June. The second registration period (extraordinary period) will begin on May 25. Exceptionally, for the moment, occupation competency certificates are being issued without the prerequisite of passing the CCGIC course. This prerequisite will be required, however, for renewal of the certificate. As soon as possible, the CCQ will contact workers affected by this situation to give them details related to the offer of courses. 

What should workers or employers do if they left tools in a vocational training centre and don’t have access to the premises to pick them up?

Anyone in this situation must contact the concerned vocational training centre directly.

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