Measures instituted due to the Canada Post service interruption

Measures instituted due to the Canada Post service interruption

Most recent update: September 30, 2025

Due to the resumption of the labour conflict at Canada Post, some current activities at the Commission de la construction du Québec (CCQ) will see delays.

The CCQ wants to reassure its clientele: it is taking the measures required to send and receive the necessary documents for services that are a high priority. 

Even if there are postal service disruptions, you are responsible for fulfilling your obligations to the CCQ, as set out by the law and the regulations. These include, for example, payments and documents that must be provided. Alternative means exist to enable you to fulfil these obligations.

Reissurance of October 2025 pension cheques

We had to reissue the October 2025 pension cheques, as they had already been mailed before the labor dispute began. The new cheques will be sent to customers by private messenger service and will therefore replace those originally issued.

Please note that due to this situation beyond our control, there may be an additional delay of a few days before receiving the reissued cheques.

Measures instituted for maintaining high-priority services

  • Measures for workers

    Here are the measures that apply to workers:

    High-priority service 

    Exceptional measure instituted 
    Vacation cheques

    The next mailing of vacation cheques is scheduled for Novembre 21, 2025. If the Canada Post service interruption continues, the vacation cheques will be sent to the clientele by private messenger service.

    To avoid postal service disruptions, you can register for direct deposit by October 26, 2025, to receive your winter vacation pay directly into your bank account.
    Salary insurance benefit cheques
    		 These cheques will be sent to the clientele by private messenger service during the Canada Post service interruption. 
    Monthly pension cheques

    These cheques will be sent to the clientele by private messenger service during the Canada Post service interruption.

    Reissurance of October 2025 pension cheques

    We had to reissue the October 2025 pension cheques, as they had already been mailed before the labor dispute began. The new cheques will be sent to customers by private messenger service and will therefore replace those originally issued.

    Please note that due to this situation beyond our control, there may be an additional delay of a few days before receiving the reissued cheques.
    Incentive measures cheques following a training course
    		 These cheques will be sent to the clientele by private messenger service during the Canada Post service interruption. 
    Competency certificate

    To apply for your competency certificate, use an alternative means to send the required documents to the CCQ. 

    Your competency certificate is valid and allows you to work once you fulfil the issuance conditions, even if the paper document is not yet in your possession. The CCQ will therefore wait until postal service resumes to send the paper copy of your issued or renewed competency certificate. 

    You can confirm the validity of your competency certificate in the online services.
    MÉDIC cards

    The next mailing of MÉDIC cards is scheduled for December 2025. If the Canada Post service interruption continues, the MÉDIC cards will be sent out gradually when the situation is resolved.

    At any time, you can access the digital version of your MÉDIC Construction card through the CCQ's online services and the MÉDIC online application.
    Admission to a qualification examination or apprenticeship classification

    The required form must be sent: 

    For applications that have relatively few pages, you can also send them to us:

    You can obtain your exam results through the online services. 
    Change of address

    For a change of address of domicile without change of region or for a change of mailing address, please go directly to the online services or fill out the form available online and send it by fax to the fax number given on the form. 

    For a change of address of domicile with change of region, use an alternative means to send your proof of residence. 
    Notice to attend upgrading activities 
    		 Workers may verify the status of their registration in the online services. For any questions, please contact the Info-perfectionnement line, at 1 888 902-2222.
    Security code for registering for the online services and/or direct deposit
    		 These documents will be sent to the clientele by private messenger service during the Canada Post interruption of service.
    Request for history of hours worked
    		 These documents will be sent out gradually when the situation is resolved.
    Documents related to the division of family assets following a divorce or separation
    		 These documents will be sent to the clientele by private messenger service during the Canada Post interruption of service.
    Documents related to an application for retirement or a termination of membership
    		 These documents will be sent to the clientele by private messenger service during the Canada Post interruption of service.
    Lump-sum benefit cheques payable from the pension plan (divorce, termination of membership, death, seizure, etc.)
    		 These cheques will be sent to the clientele by private messenger service during the Canada post interruption of service. 

  • Measures for employers

    Here are the measures that apply to employers:

    High-priority service

    Exceptional measure instituted
    Monthly report

    Monthly reports must be sent:

    To pay your monthly report, use one of the following means:

    • Through your financial institution: 
      • Payment services by Internet or telephone, at the counter, or at the ATM are offered by the different financial institutions 
    • By preauthorized debit, if you send your monthly report electronically or if you are subscribed to the monthly report by telephone service: 
      • Fill out the form and send it to us by email, through the online services. Don’t forget to attach a specimen cheque
    • By cheque: 
      • Send it by messenger service (UPS, Purolator, FedEx, etc.), to one of the CCQ’S regional offices 
    • In person, at one of our regional offices
    Registration as an employer and changes to the file 

    The required forms must be sent:
    Security code for registering for the online services and/or direct deposit
    		 These documents will be sent to the clientele by private messenger service during the Canada Post interruption of service.

Alternative means

Here are the alternative means for sending information or documents during the Canada Post service disruption:

The CCQ is assessing the situation from day to day and may institute new measures. To stay informed, please visit our website regularly.

Visit the online services

The CCQ invites you to consult your file in the online services, at sel.ccq.org. 

Online services for workers:

  • Making a payment related to a notice of insurability 
  • Filling out or changing your Professional Profile (worker referral)
  • Registering and/or modifying an authorization
  • Viewing your reimbursement claims
  • Registering for an upgrading course
  • Making a change of mailing address
  • Confirm the validity of your competency certificate
  • Consulting your apprenticeship record book

Online services for employers:

  • Sending a monthly report 
  • Carnet référence construction
  • Updating the company’s or accountant’s mailing address
  • Making a notice of hiring or termination
  • Requesting a situation letter

Your situation is unusual or your request is urgent?

If your file requires special processing or you have an urgent request to make, please contact our Customer Service.