As planned, all online and telephone services of the Commission de la construction du Québec (CCQ) will once again be accessible as of 8:30 a.m.
All resources have been implemented to answer your questions. We nevertheless anticipate a high volume of calls and requests. We extend our sincerest thanks to our clientele and our partners for their patience and comprehension over this period.
Other updates will be communicated as needed concerning the evolution of the situation and the full restoration of our activities.
Full restoration of services starting today
In recent days, our teams completed the tests and analyses required to ensure a secure and orderly restoration of our systems and services. We are now ready to return to all of our activities.
As we remember, it was necessary to shut down our services to protect the data of our clientele and the members of our staff.
We remain fully mobilized in order to continue our interventions and to carefully monitor our services and systems. We are therefore able to confirm the full restoration of the CCQ’s services.
Online services
- Restoration of the online services accessible at sel.ccq.org.
- MÉDIC Construction en ligne is accessible through the online services and the mobile application.
Customer Service
- Restoration of phone services on the usual schedules.
- Service counters for the clientele are open on the usual schedules.
- Implementation of a dedicated line related to the computer security incident for the clientele. Contact the Customer Service for access.
For clients and employers
- Submission of monthly reports online
Reminder: The submission date for the August monthly report is delayed to September 18, 2026, with no penalty. - Requests for situation letters online
Reminder: Requests may be sent through the online services. - Work permits
Reminder: The validity of competency certificates, with or without job guarantee, exemptions, and temporary work permits that expire between August 21 and September 8, 2026, is extended to September 30, 2026. - Opening of the labour pools
Reminder: The labour pools open starting Tuesday, September 8, are those that were open for the weeks of August 18 and August 25. - Return of qualification examination sessions
Reminder: The exam sessions will return between September 11 and September 25. People whose qualification examination was cancelled during the interruption of our services have been contacted. - Upgrading
Registrations for upgrading activities are available by accessing the Répertoire des activités de perfectionnement 2026-2027.
Termination of temporary measures for sending your requests and applications
The assistance measures and the essential and emergency services are now terminated. You can start to use the regular Customer Service channels to make your requests and applications once again.
Reminder: The validity of competency certificates, with or without job guarantee, exemptions, and temporary work permits that expire between August 21 and September 8, 2026, is extended to September 30, 2026.
Next steps – Personal information
Even with the restoration of services, analysis of the incident is continuing. We can now confirm that some personal information of our clients and our employees was stolen during the cyberattack.
The protection measures that we announced are now being deployed. The persons concerned will therefore receive all the information needed to activate their protection in coming days.
The CCQ will offer, free of charge, through Equifax:
- A credit-monitoring service
- Monitoring of the dark web
- Alerts in case of unusual activity
- Specialized assistance in case of fraud or identity theft
- Identity theft insurance of up to $1 million
We understand that this situation may be disturbing and may raise many questions. Please be assured that the people concerned will receive the help and support they need.
Frequently asked questions
A Frequently Asked Questions page is constantly updated to keep you informed about the situation and to answer your questions. Visit the page here (in French only).
We thank our clienteles, partners, and employees for their comprehension. We will continue to communicate transparently as soon as new information is confirmed.