COVID-19

All services of the Commission de la construction du Québec (CCQ) are available.

Consult the tabs below for more information as of May 16, 2022.

Customer service counters at regional offices
Upgrading activities
Qualification examinations

All regional offices are open, according to the usual schedule. As of May 16, 2022, wearing a mask is no longer mandatory.

Do you have only documents to give us?
You can deposite them in the mailbox provided for the purpose on site. Your application will be processed within the usual timeframe.
No cash payments are allowed in the mailbox.
Make sure your application is filled out and signed.
Plan to use an envelope to deposit your documents securely.

In the current context, regardless of your regional office, we are asking that you use the following channels as much as possible:

The CCQ’s online services. Use the “Aide” option to send us your documents or ask questions about your file. Please register for the online services, if you haven’t already done so.
The “Contact us” form on the website for general questions. Important: no questions specific to your client file can be answered through this form.
Customer services by telephone: 1 888 842-8282 (during the normal hours: 8:30 a.m. to 4:30 p.m., Monday to Friday).
The Info-perfectionnement line at 1 888 902-2222.
MÉDIC en ligne to make your insurance claims, consult your file, manage your dependents, or find a service provider.
Mail (the CCQ’s address may vary and is indicated on the respective documents).

People registered for an upgrading activity can contact the vocational training center where the training will take place to find out if wearing a mask is required. Indeed, the need to wear the mask could vary depending on the nature of the training and if the distance of at least one meter between people can be respected during the course.

Until the governmental public health measures make it possible to offer all sessions in all the CCQ’s regional offices once again, some exam sessions will take place at alternative sites. Proof of vaccination is not required during qualifying examination sessions. The mask is no longer mandatory to access the exam room. It is still recommended and a procedure mask will be offered to you upon your arrival. Check the status of the situation often, including the temporary measures for safe access to an exam room, at www.ccq.org/examination.

Workers and employers have an important role to play in ensuring the health, safety, and wellbeing of everyone on construction sites. The directives and preventive measures prescribed by the Commission des normes, de l’équité, de la santé et de la sécurité du travail (CNESST) must be applied and carefully followed.

Important notice – COVID-19: The Commission de la construction du Québec is covered by the government of Québec’s directive requiring the closure of all businesses and retail outlets, in effect until May 11, 2020. Some of the services that the CCQ offers to its clientele are, however, considered essential services.

Email service open
- Via the online services, for workers, employers, and retirees already registered with the CCQ
- Via son formulaire Web « Contact us »
Phone service closed
Customer Services counters closed

Here is the status of the essential services offered by the CCQ as of Mai 4 (see the recent changes highlighted in yellow in the table). If the service you’re looking for is not on the list below, that is because it is being maintained.

General

Service	Status	Specific temporary measures
Customer Services (by email via “Contact Us”)	Maintained	Click here to find out how to contact us. Only emails related to the services being maintained will be answered.
Customer Services phone service	Suspended
Customer Services counters	Suspended	The offices have been closed since march 16, 2020, and no mail is being collected at them.
Registration of and modifications to employer file	Maintained	To find out the procedure, consult the “Questions and answers” section.
Complaints service	Maintained	Complaints must be submitted by using the online form. Complaints will be processed when activity returns to normal.

Social benefits

Service	Status	Specific temporary measures
Salary insurance	Maintained	Payments for admissible salary insurance files (short and long term) that are underway and have not had a payment interruption are maintained. If the unemployment period has ended and salary insurance payments have not begun (excluding the waiting period if it was paid), the file will be considered a new application. New salary insurance claims are being processed. Please expect longer delays than usual. For all questions concerning insurance coverage for medical emergencies abroad and salary insurance, read the Web news item MÉDIC Construction and COVID-19. Consult the “Questions and Answers” section.
Health insurance	Maintained	The online services will remain in operation (MÉDIC en ligne and mobile application) for declarations of dependents and claims for reimbursement. Applications received online will be processed and prioritized. Processing of applications received by mail has resumed. Major delays are to be expected, especially for claims. Click here for more information concerning your insurance coverage. Consult the “Questions and Answers” section.
Retirement benefits	Maintained	The payment of monthly pensions currently underway, by bank deposit or by cheque, is maintained. Processing of new pension applications, which was suspended on March 19, will resume on Monday, May 4, 2020. If you wish to retire now, you may submit your application: Via the online services, at sel.ccq.org Via our website, in the “Contact Us” section By mail, to the following address: Commission de la construction du Québec Direction des avantages sociaux Section Retraite et assurance vie Case postale 2500, succursale Chabanel Montréal (Québec) H2N 0A9 The date of calculation will be recorded according to the date of the application, and the rates of return used to calculate the retirement pension will be fixed at that date. The documents produced following your application will be sent to you by mail and will contain important information concerning, among other things, how you can send us your questions, if you have any. Note that your first payment will include all back monthly pension payments since your retirement date.
Payment of reimbursable pension contributions	Maintained, with delay	Payment of reimbursable contributions from the pension plan, planned for April 30, is delayed. Payments will start on May 8, 2020. The method of payment that you chose will be maintained. As a reminder, you had the option of reimbursement by cheque or by direct deposit (applicable income tax deductions) or the option of direct transfer into a retirement savings instrument (such as an RRSP).
Insurability notice	Maintained	The next insurability notices will be sent starting April 22, 2020. Click here for more information on insurability notices. Consult the “Questions and Answers” section.
Vacation pay	Maintained	The next vacation pay cheques will be distributed as planned in June. Consult the “Questions and Answers” section.
Construire en santé	Maintained	The Construire en santé phone line and services will remain accessible for eligible insureds; call 1 800 807-2433.

Qualification and access to the industry

Service	Status	Specific temporary measures
Competency certificate (issuance and renewal)	Maintained	The documents required must be sent by mail or via the online services. To find out the procedure, consult the “Questions and Answers” section
Competency certificate (150-hour guarantee)	Maintained	Workers who were not able to complete the 150-hour guarantee within the three-month period due to the COVID-19 situation will not be penalized. To find out the procedure, consult the “Questions and answers” section.
Access to the labour pools	Maintained	Consult the “Questions and answers” section.
Workforce referral service	Maintained
Qualification examination	Suspended	All exam sessions and all new registrations are suspended since March 16, 2020, and will remain suspended until further notice. When activities return to normal, the CCQ will contact all workers already registered to take or retake an exam to offer them a new date. Consult the “Questions and Answers” section.
Apprenticeship record book	Maintained

Application of Act R-20

Service	Status	Specific temporary measures
Salary complaints	Maintained	It is possible to submit a salary complaint. Although processing times will be longer, the rights of employees will be entirely preserved. All complaints will be processed when activity returns to normal.
Signalement	Maintained	The processing of reports will be maintained. Processing times may be longer. Click here to make a report. La Commission de la construction du Québec does not determine which activities in the construction industry are high priority. To see the list of high-priority activities issued by the government, click here.
Rapport mensuel	Maintained	The monthly report includes contributions important to workers (insurance and pension) as well as information essential for workers’ files (hours). For this reason, transmission of the monthly report is maintained and considered an essential service. We are asking for all employers to cooperate by transmitting and paying the monthly report covering the March period (March 1–28, 2020) by April 15. However, employers who are unable to transmit and make the payment for this report within the required time limit may transmit and pay by April 25, 2020, without penalties or interest. Please note that exceptionally, payment by preauthorized debit for for the March monthly report, remitted by April 25, will be transacted in the accounts of employers who are already registered for this payment method during the night of April 27–28, 2020. Consult the “Questions and Answers” section.
Audits and investigations	Maintained	Construction sites are on the government’s list of essential services , and urgent situations will be prioritized. La Commission de la construction du Québec does not determine which activities in the construction industry are high priority. To see the list of high-priority activities issued by the government, click here.
Situation letters	Maintained	Requests for situation letters continue to be processed. Construction sites that are on the government’s list of essential services will be prioritized. La Commission de la construction du Québec does not determine which activities in the construction industry are high priority. To see the list of high-priority activities issued by the government, click here.
Updating of wage rates and contributions	Maintained

Training and upgrading

Service	Status	Specific temporary measures
Upgrading activities	Suspended	The upgrading activities listed in the training schedule between March 13, 2020, and June 30, 2020, are cancelled. Consult the “Questions and Answers” section.
Payment of financial incentives for upgrading activities	Maintained	All costs incurred in relation to an upgrading activity that was planned for the weekend of March 13, 14, and 15 and has been cancelled will be reimbursed. For more information, consult the “Questions and Answers” section.
Cours de connaissance générale de l’industrie de la construction (CCGIC)	Suspended	The CCGIC has been suspended since March 13, 2020.

ALL information on the COVID-19 situation in Quebec: quebec.ca/coronavirus.