Soutien-services-en-ligne

Whether you want to view explanatory videos, find answers to frequently asked questions, or read the detailed steps for each functionality, this page guides you in how to use the online services.

Explanatory videos available to you
Frequently asked questions
Consult the knowledge base articles
The Customer Service

View our videos for help with using the improved online services. Among other things, the videos cover:

Quickly find the answers to the most frequently asked questions.

Creating an account:

Linking an account:

Configuration and parameters:

For our office hours, click here.

So that we can better respond to your needs, please see below to find out the best way to reach us, depending on the nature of your request.

Processing applications and requests

To ensure that your applications and requests are processed quickly, here are the best ways to reach us according to the type of service.

Service	Reach us
Issuance of competency certificate	In-person appointment in one of our regional offices
Employer registration	Log in to the online services or fill out the registration form
Monthly reports	Use the improved online services or call us on the line reserved for employers at 1 877 979-5383
Creating an account or linking a file	Log in to the online services View the explanatory videos
Technical support – online services	Call us at 1 888 842-8282

Explainer videos for everyone

Creating an account and linking your file

Learn how to create your new account and link your file to access all your information.

Choose and pay for your insurability notice online

Learn how to select and pay for your proof of insurability through your Enhanced Online Services account.

Report my change of address

Learn how to report a change of address quickly and easily through your online account.

Explainer videos for employers

Navigating your file - Employers

Explore the home page and new functions dedicated to employers in the improved online services.

Filling out and submitting a monthly report

Follow the steps to efficiently fill out and submit your monthly report.

Modifying the monthly report

See how to modify a monthly report.

Managing contacts and authorizations - Employers

As an employer or the designated contact of an employer, find out how to manage the contacts and authorizations linked to your file.

Explainer videos for workers

Navigating your file - Workers

Explore the home page and new functions dedicated to workers in the improved online services.

Managing contacts and authorizations - Workers

As a worker, find out how to manage the contacts and authorizations linked to your file.

Frequently Asked Questions

What do I do if the message “Autorisation refusée” pops up?

If you’ve tried to log in and the message “Autorisation refusée” appears, it might be because you haven’t created a new account yet. You must create a new account, even if you’ve already had an account and want to use the same email address to log in to the improved online services.

Once you’ve created your new account, you’ll be able to log in and link your file to your new account. You’ll then be able to access all your information.
Can I open a new account and link it to my file in the online services using my personal email rather than the company’s?

It’s no problem for you to use your personal email to link your file. However, you must not create a user account with an email address that other people have access to (e.g., [email protected]) because notifications, multi-factor authentication codes, and other information will be sent to this address.
If I change email addresses, will my user account ID be changed automatically?

As soon as you have an account in the online services, the email address in your file is the same as the one in your user account. You can change it from the Paramètres menu item under the icon in the upper-right corner of the improved online services.
Can I remove a file from the account myself if I’ve made an error?

Yes. If you have linked the wrong file or if your role changes, you can remove a file from your account. If you have linked a file that isn’t yours by mistake, you must contact the Customer Service to correct the situation.
How can I make an online request to the Customer Service?

Your requests to the Customer Service can now be made directly in the improved online services.

1. In your online file, click on “Catalogue de services” and find the “Contactez-nous” form under the “Nous joindre” category.

2. Fill out and submit the form.

Our teams will read your request and contact you as needed. You can monitor the processing of your request online.
Where can I see the amount accumulated for the next vacation pay?

You can now find the amount accumulated for your next vacation pay in your online file.

Once you are logged in, click on “Mon dossier” and then “Mes heures enregistrées.”

On this page, you can see the total of your hours recorded, your accumulated vacation pay, and the summary of your contributions.
Where can I download my tax slips?

On this page, you can see the total of your hours recorded, your accumulated vacation pay, and the summary of your contributions.
Once you are logged in to your online file, click on “Mon dossier” and then on “Mes documents.” You will be able to see and download all your tax documents.
I’m having difficulty downloading the documents in my file with my mobile devices (cell phone, tablet).

On some mobile devices, you have to change the parameters in order to download attachments from your file. Read the following knowledge base article for the instructions: Comment modifier mes paramètres (Apple) pour télécharger des documents
How can I find the number of hours worked since the beginning of my career?

If you wish to know the number of hours you have worked since the very beginning of your career, you can send your request to obtain the history of your hours worked via one of the two following options:

Via the CCQ’s online services: sel.ccq.org/
By filling out the following form: https://www.ccq.org/-/media/Project/Ccq/Ccq-Website/PDF/SALC/Formulaires/110476-110678-PD1102.pdf